Needing assistance with the new software, or answers to common questions? Take a look through the information and resources below.

Mapping Tools Guide    User Registration Guide    Homeowner Submission Process    Contractor Submission Process

General Questions

The conversion process will begin at 10:00 p.m. on Thursday, November 3rd.
Exactix is the new 811 software that Digline will use for tickets, Positive Response, and member notification areas.
Members and excavators will need to complete a registration process. You will be asked to develop a NEW username and password to be able to request tickets, with a unique email.
No. Internet Explorer (IE) is being phased out by Microsoft. As a result, components used by the Exactix system do not support IE. It is recommended that you use Microsoft Edge or one of the other supported browsers (Chrome, Firefox, Safari, Opera).
No. Idaho Statute requires that a damage be reported to the 811 center, as well as the member whose facility was disrupted.
Absolutely! Calling our office will always be an option. Priority and Emergency tickets will continue to be restricted to phone-in submissions. However, we do encourage you to try the web submission process for yourself. The platforms intuitive design makes for easy submission, and less time spent waiting in a queue.

ETicket Entry Questions

Yes! All excavators currently using Eticket will need to register and create a new username and password. An online training module is available and linked to our websites homepage (www.digline.com). Note: Callers will need to register in order to check the Positive Response System.
Yes! In fact, it will have user-friendly screens, maps that load in seconds, and multiple browser capability (Edge, Chrome, Safari, Firefox and Opera). This new software also offers the following features: more efficient online ticket entry environment - ability to upload files and site plans or maps directly to your ticket - view and outline your area of excavation - satellite imagery to assist all ticket creators with location identification
You can enter the lat/long coordinates into Exactix to find your dig site on the map. However, Idaho Statute still requires you to provide a written description of where you will be digging and/or pre-marking the site.
Yes. However, the drawing only supplements the written Locate Description on your ticket. The written Locate Description on your ticket must describe where you will be digging.
A limited number of tickets will be imported into Exactix so you can easily renew current tickets. You will be able to retrieve older tickets by request for a period of time after the conversion.
Yes, Design (previously Pre-Design) tickets will continue to be available.
No. Our GIS staff routinely updates street and parcel data with the information we have available. If you come across new development that is not yet in our system, consider forwarding us a verified plat map to WebMaps@Digline.com so that we may get it added sooner.

Digline's new ticketing platform is now live! Enjoy the new process. Help familiarize yourself using the resources in the "About" tab, or by completing the online training.

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