Q:  Do I Really Need to Call?

A: YES!  Don’t make a judgment call; make a phone call to 811.  Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call – even “small” project like planting trees and shrubs.

Q:  How deep are the underground utility lines buried?

A:  Utility lines are usually installed prior to any new construction. If any grading, leveling or changing the slope is done this will change the depth of any underground utility lines. Natural ground settling will change depth also. After utility lines have been marked hand – dig within 2 feet on either side of the markings to avoid damage.

Q:  How can I get an underground utility line, meter box, or PED box moved or relocated?

A:   To have this service done, contact the customer service department of your service provider. To avoid confusion, request to have their facilities MOVED not relocated.

Q:  How much will it cost to have underground utilities located on my property?

A:  FREE.  This service is provided to you by your local utilities to promote Safety and encourage prevention of disrupted services.

Q:  What color does each utility use to mark their individual lines?


Q:  I called and Utility Locators came out and only marked some of the lines and others they did not mark at all?  Why?

A: Utility Locators only mark lines to the meter or connection to the house.  Any utility lines which go into the property from the meter are called Private Lines, i.e., outbuildings, gas barbecues.  Utility Locators do not mark.  They are not responsible for their location or maintenance.  There are Private Locating companies which will locate these lines for you.  Call 811 and ask the Customer Service Agent if they have a list of Private Locators.  Private Locators may charge for this service.

Q:  Why aren’t my water and sewer lines located?

A:  Water and sewer facility owners will only locate up to their meters next to the road right-of-way. It is your individual responsibility to contact a private locator to have the water or sewer service line from your meter to your home located. These service lines are installed by the contractor or his agents and are the property of the homeowner. See Private Lines vs Public Lines for more details.

Q:  I am hiring a contractor to do the digging, do I still have to call?

A:  According to Idaho Law, the excavator is responsible to make sure that the call to 811 is made before digging begins whether it means you making the call or your excavator doing so.  Either way, both names should be indicated on your Request, you as the Owner and the Excavator.  Make sure the excavator knows you called in and provide him the ticket number and locate marking instructions.  You can also request a copy of the ticket from the Customer Service Agent to provide your excavator.  Never let digging work begin without the call to 811.  It is not worth the risk.

Q:  Am I clear to dig if the 2 days are up?

A:  NO! If you arrive on the site and a specific utility’s marks are not visible. You must call the utility direct or Dig Line and issue a 2nd request. Utilities have an additional 8 business hours to respond. Down time up to $800 can be charged if the utility does not respond within those 8 business hours.

Q:  Who do you call to have a utility line buried?

A:  Contact your service provider’s Customer Service Department Directly.


Buried utility lines are everywhere!  The Service is FREE.  Be Safe than Sorry!  Call 811 Before Digging!