Ticket Search Guide

Teldig Web Ticket Search Program allows Members, Contractors & Operators search Dig Line’s Ticket Archive for tickets with specific parameters.

Members:

Member Utility Companies can search all tickets that have been transmitted to their company or locating company. The search parameter allows up to a 14-day search span. Dig Line stores no more than 5 years of ticket history.

Username must be obtained from Dig Line, Inc. Contact Linda Phillips, Manager at lphillips@digline.com or call 342-1585, Ext 407 to register for username & password.

Contractor:

Any person who has requested a locate marking can search all tickets that have been generated with their Contractor ID number. The search parameter allows up to a 14-day search span. Dig Line stores no more than 5 years of ticket history.

Username must be obtained from Dig Line, Inc. Contact Linda Phillips, Manager at lphillips@digline.com or call 342-1585, Ext 407 to register for username & password.

The new Ticket Search Program can be accessed via our website at www.digline.com. At the top right corner of our home page, you will see “Ticket Search”

  1. Type in your Username & Password as provided by Dig Line, Inc. You must indicate User type, i.e., Member, Contractor, Operator.Member – Underground facility owner
    Contractor – Excavator requesting utility marking
    Operator – Dig Line personnel. Login to Ticket Search
  2. Select ‘GO’
  3. Select parameters for the Ticket SearchLimit no more than a 14-day span per Date Search.
    Wild Card symbol is *. This can be used before and after a Word Search. Examples:
    Fairview Ave can be searched as *fairview*. This will include all streets with Directional in front and street types, i.e., Ave., St., Rd., etc.Contractor Name: If not sure of Excavator’s proper name, include Wild Card (*) in front and behind the name, i.e. The Sprinkler Shop can be *Sprinkler* will include all companies with the work sprinkler in their company name.Select Search Parameters
  4. Select ‘Search’Ticket Search will list all possibilities within Search parameters. Remember: “Less is More”. More Search parameters will limit the number of selections. Items will be in Ticket Numerical Order Only. Total Number of Requests Found is listed at the bottom of the window. By using the slide bar on the side or bottom, information on the tickets is visible.Search Tickets
  5. To View A Ticket:
    Select the Ticket by clicking the cell to the left of the Ticket Number.
    Select ‘View Ticket Info’ in the lower right View a Ticket
  6. To Print Ticket:
    Go to ‘File’> ‘Print’ in you Internet Explorer. THE PRINT STATUS WILL BE UPDATED PRIOR TO FULL IMPLEMENTATION.
  7. If Search is complete, ‘Logout’ or if additional Searches are needed, Select ‘Back’ and ‘Clear’ Search Information and Start Over.